Pantas33 Privacy Policy – Personal Data Protection for Malaysian Members

1Personal Information We Collect

When you register or use the platform pantas33, we collect various types of personal information to enable us to deliver our services safely and effectively. Generally, the data we collect falls into three main categories:

Data collection methods: Pantas33 collects your information directly (when you register, make a deposit, or contact support), automatically (via cookies and standard tracking technologies), and occasionally from legitimate third-party sources (such as payment providers like Touch 'n Go eWallet or GrabPay to verify transactions).

2How We Use Your Personal Data

The personal data you provide to pantas33 used exclusively for lawful and relevant purposes. We will not use your data for any purpose not stated in this policy without first obtaining your consent.

• Account management: Creating, verifying, and maintaining your pantas33 member account — including all deposit records, RM withdrawals, and gaming activity.
• Transaction processing: All deposits and withdrawals are processed through supported Malaysian payment methods, including Touch 'n Go eWallet, GrabPay, DuitNow, FPX Maybank2u, CIMB Clicks, Boost, and ShopeePay.
• Security & fraud prevention: Detecting and preventing fraudulent activity, money laundering, or platform abuse. This includes monitoring for unusual betting patterns and verifying member identities.
• Legal compliance: To meet all applicable Malaysian legal requirements, including obligations under PDPA 2010, anti-money laundering laws (AMLA), and directions from relevant authorities.
• Responsible gambling: Monitoring members' gaming habits to identify signs of problem gambling and providing appropriate interventions, including enforcing limits that you have set yourself.
• Service communications: Sending important notices related to your account, security updates, transaction confirmations, and other relevant service information.
• Marketing communications (with your consent only): Sending information about pantas33 promotions, bonuses, and new offers — only where you have consented to receive marketing communications. You may withdraw this consent at any time.
• Platform improvements: Analysing aggregated, anonymised usage data to understand how members use pantas33 and to make improvements to the user experience.

3Sharing Data with Third Parties

Pantas33 does not sell, rent, or distribute members' personal data to third parties for marketing purposes without your explicit consent. However, in the course of our business operations, there are certain circumstances where we need to share your information with selected third parties:

• Payment providers: To process your deposits and withdrawals, transaction information must be shared with the relevant payment service providers, including Touch 'n Go eWallet, GrabPay, and the FPX network. These providers are subject to their own privacy policies and Malaysian legal obligations.
• Game providers: To deliver the Live Casino and slots experience, certain game session data may be shared with registered game software providers such as Evolution Gaming and Pragmatic Play.
• Legal authorities: Pantas33 is legally required to disclose member information to the relevant Malaysian authorities where there is a valid court order, official investigation, or other legal requirement.
• Technical service providers: IT infrastructure providers, cloud services, and analytics tools that we use to operate the platform may have limited access to certain data as part of their services. All such providers are bound by strict data protection agreements.

4Data Security Measures

Protecting members' personal and financial data is among our highest technical priorities pantas33. We continuously invest in our cybersecurity infrastructure to ensure your data is always protected against both internal and external threats.

While we take all reasonable steps to protect your data, no security system is completely infallible. Should a data breach occur that may affect your rights or freedoms, pantas33 will notify you and the relevant authorities within the timeframe required under Malaysian law.

5Cookies & Tracking Technologies

Platform pantas33 uses cookies and similar tracking technologies to enhance your experience, maintain security, and better understand how our platform is used. Cookies are small text files stored on your device when you visit our website.

6Your Rights as a Data Subject

As a member pantas33 based in Malaysia, you hold certain rights under the Personal Data Protection Act 2010 (PDPA) regarding the personal data we hold about you. We are committed to respecting and facilitating the exercise of these rights.

7Data Retention & Deletion

Pantas33 only retains your personal data for as long as necessary to fulfil the purposes set out in this policy, or as required or permitted under applicable Malaysian law.

• Active account data: For as long as your pantas33 account remains active, and for 7 years following account closure (for AML compliance and financial legal purposes).
• Financial transaction records: A minimum of 7 years from the date of transaction, in accordance with Malaysian tax and financial legal requirements.
• Security log data: Up to 12 months to support investigation of security incidents where required.
• Marketing data (with consent): Until you withdraw your consent or 3 years from the date of your last consent, whichever comes first.
• Customer support information: 3 years from the date of last interaction, for complaint management and service quality purposes.

Once the retention period expires, your personal data will be securely deleted or anonymised using methods that meet industry-approved standards, ensuring it can no longer be linked back to your identity.

8International Data Transfers

In certain circumstances, your personal data may be transferred to or processed outside Malaysia — for example, by international game providers operating across multiple countries, or by cloud infrastructure providers with data centres outside Malaysia.

When such data transfers occur, pantas33 ensure that:

• The recipient country or region provides a level of data protection equivalent to Malaysian standards
• Appropriate data transfer agreements have been put in place with the receiving parties, including standard contractual clauses or other recognised protection mechanisms
• Transfers are carried out only for legitimate and necessary purposes
• You will be informed of any material international transfers upon request

9Privacy Policy Amendments

Pantas33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technological developments, or new legal requirements. We are committed to notifying you of any significant changes.

When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this document
• Displaying a clear notice on the pantas33 homepage regarding the changes
• Sending email notifications to all active members if an amendment materially affects your privacy rights
• Providing at least 14 days' notice before any amendment takes effect, unless immediate implementation is required by law

Your continued use of the pantas33 platform after any amendments take effect will be considered your acceptance of the updated policy. We recommend reviewing this page periodically to stay informed of the latest terms.

10Contact pantas33's Privacy Officer

If you have any questions, concerns, or complaints regarding how pantas33 handles your personal data, or if you wish to exercise any of the rights described in this policy, please contact our Privacy Officer through the following channels:

We will respond to all privacy-related enquiries within 3 business days. If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.